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With the exception of the rare occasion when an item is delivered with a fault or not as ordered, the customer is responsible for the cost of the return postage. In the case of requiring an exchange, there is no charge for us to send the replacement out.
Please return the goods to us at the following address.
Westaway & Westaway Ltd, Unit S0108 Lok’n’Store, 255 Ash Road, Aldershot, GU12 4DD
For all customers within the European Union who have used our duty paid service, please return the goods to us at the following address
Graham Homewood, Calle Jilguero 8B, Arganda del Rey, 28500 Madrid, Spain.
All products being returned must be in original condition with all packaging and swing tickets included.
We suggest the use of a signed for postal service. Please include either a copy of the original delivery note with instructions written on it, or include a note with your name and address and instructions.
IMPORTANT If you are returning goods from outside the UK, please mark the outside of the package "Mail order purchase - returned for refund/exchange" and ensure that you attach a customs declaration stating that the goods are an exchange, ticking the box exchange box. Westaway & Westaway will not be held liable for any import duty charged on parcels due to incorrect customs information.