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Returns information - extended returns policy during Covid-19 outbreak

Due to the current situation with the Covid-19 outbreak, we are currently allowing up to 90 days for returns to come back to us.

With the exception of the rare occasion when an item is delivered with a fault or not as ordered, the customer is responsible for the cost of the return postage. In the case of requiring an exchange, there is no charge for us to send the replacement out.

For all countries except ones within the Europea Unioin, please return the goods to us at the following address.

Westaway & Westaway Ltd, Unit S0108 Lok’n’Store, 255 Ash Road, Aldershot, GU12 4DD

For all countries within the European Union, please return the goods to us at the following address

Graham Homewood, Calle Alcotán 9B, Arganda del Rey, 28500 Madrid, Spain.

All products being returned must be in original condition with all packaging and swing tickets included.

We suggest the use of a signed for postal service. Please include either a copy of the original delivery note with instructions written on it, or include a note with your name and address and instructions.

If you are returning goods from outside the UK,  please mark the outside of the package "Mail order purchase - returned for refund/exchange" and ensure that you attach a customs declaration stating that the goods are an exchange, ticking the box exchange box. Westaway & Westaway will not be held liable for any import duty charged on parcels due to incorrect customs information.