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Privacy Policy

Information collected: When browsing our web site no information is collected or stored from any visitor. If an order is placed on-line the following information will be requested in order to process the order successfully.

Cardholder name and address
Cardholder credit card number
Cardholder credit card expiry date
Cardholder credit card CVV (or security) number
Customer email address
Delivery name and address

Use of information: The personal information collected is used to charge via our current credit card payment processor the total value of the order placed, and to despatch the order to the correct address. The email address is used to communicate with the customer concerning the order. A phone number may also be provided by the customer and used for communication, but this is entirely optional.

Sharing information: Information collected is not shared with any third party not involved directly in the processing of the order on our web site,

Collection of information - customer options: All required information is specified during the checkout process and the order cannot be placed without supplying this information. There are options to supply phone numbers and also to opt out of joining our emailing list.

Communicating with Westaway & Westaway: Customers will be communicated with by email by default. There are options on the web site also to phone us (00 44 20 8645 2524), write to us at 26 Purley Hill, Purley, Surrey, CR8 1AN or to request that we phone the customer.

Storage of personal information: Westaway and Westaway do not store any credit card details of customers, or any other financial details once the order has been either processed or cancelled. Names and addresses along with details of items purchased are stored in order to assist customers with exchanges and future purchases. Addresses may also be used for occasional mailings from Westaway and Westaway, but are never passed on to third parties. Customers have the option to opt out of our mailing list when finalising the checkout procedure. Any personal financial information collected during the processing of the order is securely destroyed once the order is completed.

Correction of information given during the ordering process: Any errors in information given during ordering, or subsequent changes in this information may be corrected by contacting Westaway and Westaway as detailed above.